99% of missing-deposit tickets at SpinBoss trace back to one of five causes. Run through this checklist before opening a ticket — most issues resolve in minutes.
1. Interac e-Transfer auto-deposit is off
If your bank's Interac auto-deposit is disabled, the transfer needs to be manually accepted. Check your email for the Interac notification from your bank, or wait up to 5 minutes for our team to auto-claim it.
2. Payment is stuck in "pending" at your bank
Canadian banks sometimes hold first-time gambling transfers for 1–2 hours. Call your bank's support and ask them to release the hold. This affects RBC and Scotia most often.
3. Crypto transaction has 0 confirmations
Bitcoin credits after 1 confirmation (~10 min), Ethereum after 12 (~3 min), USDT after 20 (~2 min). Check the transaction hash on a blockchain explorer to confirm it went through.
4. You deposited to an old wallet address
If you regenerated your crypto address, the old one is inactive. We keep these recoverable for 30 days — contact support with the TX hash and we'll credit manually.
5. The amount is below the method minimum
Some methods reject deposits below their minimum (e.g., Paysafecard min C$10). The funds stay with the provider and auto-refund in 3–5 business days.
Contact support
Still missing? Open live chat with your deposit reference / TX hash and we'll trace it within 10 minutes.